• Introduction to the Cloud Computing
  
• Evolution of Cloud Computing
  
• Comparisons with other computing techniques fetchers
  
• Key characteristics of cloud computing
  
• Advantages/Disadvantages
  
• Classification of Cloud Computing
• Based on as a service model
  • SAAS (Software as a service)
    
  • PAAS (Platform as a service)
    
  • IAAS (Infrastructure as a service

• Based on deployment or access model
  • Public Cloud
    
  • Private Cloud
    
  • Hybrid Cloud

Sales Force CRM Concepts

• What is CRM?
  
• How CRM can help?
  
• Sales force CRM Navigation terminology
  
• Compare Salesforce.com CRM with other CRM products
  
• Customization in sales force .com CRM
  
• Introduction to sales force CRM Setup tool
• Personal Setup
  
• App Setup
  
• Admin Setup

• Sales Cloud
  
• Service Cloud
  
• Collaboration Cloud

Project development life cycle

Sales force editions

Apex data loader

Organization Administration

• Set your organization’s language & locale
  
• Manage currency

Customization

• Create custom profiles & custom fields
  
• Define dependent pick list
  
• Customize lookup fields
  
• Customize validation & formulas
  
• Customize page layouts
  
• Customize standard related lists
  
• Use field-level security

Workflow

• Define workflow
  
• Set up workflow rules
  
• Set up workflow tasks & alerts

Workflow Approvals

• Plan approvals using workflow
  
• Use the approval wizard – standard vs. jump start
  
• Create workflow approvals

Security & Access

• Create & Manager Users
  
• Set organization-wide defaults
  
• Learn about record accessed
  
• Create the role hierarchy
  
• Learn about role transfer & mass Transfer functionality
  
• Profiles, Login History

Data Utilities

• Importing overview
• Learn about import solutions & Custom Object records using the data loader
• User mass delete
• Initiate weekly export
  
• Use storage

Analytics

• Create custom reports
  
• Use advanced filters
  
• Use conditional highlighting
  
• Use custom summary formulas
  
• Use dashboards

Extending Salesforce CRM

• Learn about custom objects
  
• Learn about custom tabs
  
• Learn about custom web tabs

The Appexchnage

• The AppExchange
  
• Install an app
  
• Delete an app

• Introduction and Tools
  
• Purpose of Visualfoce
  
• MVC Architecture

Controllers

• Variables and Formulas
  
• Standard Controllers and Standard List Controllers
  
• Custom Controllers and Controller Extensions
  
• Using static resources and custom components
  
• Styling VF pages
  
• Overriding buttons, links and tabs with VF
  
• Using JavaScript in VF Pages
  
• Advanced examples

APEX

• Introduction to Apex
  
• Pupose of Apex

• Collections
  
• Loops

• Triggers
  
• Invoking Apex
  
• Classes, Objects and Interfaces
  
• Testing Apex
  
• Dynamic Apex
  
• Batch Apex
  
• Debugging Apex
  
• Deploying Apex
  
• Developing Apex in managed packages

sObjects and the Database

• What is an sObject
  
• SOQL and SOSL Queries